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Hotlines d’information et de réponses en cas de catastrophe

  • Thailande
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Organization:

Jesuit Refugee Service

Date program started:

2011

Purpose:

  • Provide support and information following natural disasters

Objective:

  • Ensure information and advice was accessible to refugees, asylum seekers and the host community in a time of difficulty
  • Locate those affected by flooding and coordinate with others involved in disaster response

Targeted population:

  • Urban refugees, asylum seekers and host communities

Challenge addressed:

  • Difficulties in accessing those affected by flooding
  • Lack of coordination between different actors involved in disaster response

Program description:

  • Severe flooding occurred in Thailand throughout 2011, which effected Bangkok’s urban refugee community
  • JRS collaborated with other NGOs to operate the hotlines, provide translation services, promote information-sharing and assist in helping those affected access services
  • The telephone hotlines operated in Burmese, Cambodian and Laotian
  • Refugees and asylum seekers were able to use the hotlines to gain information and seek assistance, as well as gain information about the situation of others within their communities
  • JRS also maintained a presence in its Bangkok office during the holiday period, with several Cambodian and Vietnamese asylum seekers arriving there to seek assistance
  • As the flooding worsened JRS expanded beyond Bangkok urban refugees to include Thai nationals, migrants and people in detention, including providing emergency cash assistance, food, essential non-food items and temporary shelter

Impact on targeted population:

  • JRS monitored and provided assistance to the 300 asylum seekers that it targeted under its Bangkok urban refugee program (URP)
  • The hotlines and related services provided vital information and assistance at a time of difficulty

Impact on host community:

  • Thai nationals were able to benefit from information provided by the hotlines, as well the various other types of support offered by JRS in Bangkok and across the country

Conditions required:

  • Sufficient dedicated phone lines
  • Staff with language abilities able to provide support

Resources:

JRS – Annual Report 2011

JRS – Thailand: flooding leaves thousands of migrants in limbo

NOTRE IMPACT

  • 3700

    réfugiés ont un meilleur accès à l’éducation et à des moyens de subsistance

  • 40

    pays dans lesquels nous avons des ONG partenaires

  • 490

    enfants ont accès à des cours de mathématiques, d’art, de langue et de sport

  • 700

    femmes peuvent maintenant subvenir aux besoins de leur famille

  • 650

    réfugiés ont accès à des informations clés pour leur sécurité

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Nous avons déjà accompli beaucoup mais le chemin est encore long et nous ne pouvons pas le parcourir seuls. Soutenez les communautés de réfugiés qui en ont le plus besoin.

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